Returns and Refund Policy

Thank you for shopping with iCraftly. Please read our returns and refunds policy carefully as it outlines important information regarding your purchase.

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1. Non-Returnable and Non-Replaceable Products
Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been placed and processed.

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2. Damaged or Defective Items
While we do not accept returns or exchanges, we are committed to ensuring the quality of our products. If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Provide your order number, detailed photos, and an unboxing video of the damaged item. We will review your case and, if approved, offer a replacement or refund at our discretion.

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3. Refunds
Refunds are only issued for items that are confirmed as damaged or defective upon delivery. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 10-15 business days.

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4. Order Cancellations
Once an order has been placed, it cannot be cancelled. Please ensure that you review your order carefully before finalizing your purchase.

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5. Contact Information
For any issues or concerns regarding your order, please contact our customer service team:

Email: store.icraftly@gmail.com
Phone: +91 7903753294